Refund Policy

Refund Policy

At Solidus Market, we want you to be completely satisfied with your purchase. If you're not 100% happy with the items you received, please contact us within 30 days of receiving your order to initiate a return.

How to Request a Return

Step 1: Submit a Return Request

📩 Email our customer service team at support@solidusmarket.com with the following details:

  • Order Number

  • Product SKU or Name

  • Reason for Return

Our team will review your request and respond within 24 hours.

Step 2: Return Authorization

✅ Once your return request is approved, we will provide you with the correct return address. Please note: Do NOT return items to the address on the original delivery package.

Step 3: Ship the Item Back

📦 Send the item(s) back to the return address provided. Once shipped, email us the tracking number or a valid return receipt as proof of return.

Step 4: Return Shipping Costs

We currently do not offer Freight To Collect (FTC) service. This means that return shipping costs are the customer’s responsibility, unless the return is due to a Solidus Market error (such as receiving the wrong or defective item).

Refund Process

Once we confirm your return tracking number or receipt, we will proceed with an exchange or refund. After receiving and inspecting the returned item(s), we will email you within 24 hours with an update.

💰 Refunds will be processed within 3 business days after confirmation and will be credited to your original payment method (credit card or PayPal).

📌 Note: The original shipping fee and shipping insurance (if purchased) are non-refundable.

Return Conditions

🔹 Items must be unworn, unwashed, undamaged, and include all original tags and packaging.
🔹 All return requests must be approved by customer service before sending back any items.

If you receive an item with a quality issue or incorrect size, please send us clear photos showing the issue, and we will provide a return address immediately.

Eligible Reasons for a Return or Refund:

✅ Wrong or damaged item received
✅ Item not as described on the product page
✅ Defective or faulty product
✅ Missing item from your order
✅ Poor material or workmanship

Order Cancellations

To ensure fast shipping, we work with high-quality prepaid logistics services.

🚫 If your order is already marked as "Packaged" or "In Transit," we cannot cancel it.
✅ If your order is still in the processing stage, please contact us as soon as possible for cancellation options.

Return Address

🌎 We have multiple warehouses worldwide!

Before returning an item, please contact our customer service to receive the nearest return address based on your order details.

📩 Email: support@solidusmarket.com

Taxes & Duties

All items are shipped duty unpaid, meaning customs charges may apply based on your country’s regulations and shipping method. Please check with your local customs office for more details.

📌 Important:

  • Customs clearance is the buyer’s responsibility.

  • Import taxes, duties, or other fees may be required when receiving your package.

  • If you're drop-shipping or sending a gift, make sure the recipient is aware of potential customs fees.

  • We cannot pre-calculate or pre-pay these fees.

Before placing an order, we recommend researching your country’s import tax policies.

Need Help?

For any refund or return inquiries, feel free to reach out to us:

📧 Email: support@solidusmarket.com