Shipping Conditions
Shipping Information
Estimated Delivery Time
Total delivery time = Processing time + Shipping time
- Processing Time: Typically 1-7 business days.
- Shipping Time: Begins from the date of shipping (not the order date) and may be delayed due to factors like invalid addresses, customs clearance, or other unforeseen circumstances.
For a quicker delivery, you can opt for Express Shipping at an additional cost. Please note that Express Shipping requires a complete street address (in English) and a contact number, as deliveries cannot be made to P.O. Boxes.
Customs clearance procedures, including additional security checks, may affect the delivery time for Standard Shipping and Flat Rate Shipping.
You can select your preferred shipping method at checkout.
Shipping Methods & Costs
United States
| Shipping Method | Order Amount | Cost | Carriers |
|---|---|---|---|
| Expedited Shipping (5-10 business days) | $150 & up | $19.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-10 business days) | $90 - $149.99 | $19.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-10 business days) | $0 - $89.99 | $19.99 | DHL, UPS, FedEx, USPS |
| Standard Shipping (10-15 business days) | $80 & up | $3.99 | Post Office, EMS, etc. |
| Standard Shipping (10-15 business days) | $0 - $79.99 | $8.99 | Post Office, EMS, etc. |
Canada
| Shipping Method | Order Amount | Cost | Carriers |
|---|---|---|---|
| Expedited Shipping (5-10 business days) | $150 & up | $19.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-10 business days) | $90 - $149.99 | $19.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-10 business days) | $0 - $89.99 | $19.99 | DHL, UPS, FedEx, USPS |
| Standard Shipping (10-15 business days) | $80 & up | $9.99 | Post Office, EMS, etc. |
| Standard Shipping (10-15 business days) | $0 - $79.99 | $9.99 | Post Office, EMS, etc. |
United Kingdom, Australia, New Zealand
| Shipping Method | Order Amount | Cost | Carriers |
|---|---|---|---|
| Expedited Shipping (5-8 business days) | $150 & up | $12.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-8 business days) | $90 - $149.99 | $12.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-8 business days) | $0 - $89.99 | $12.99 | DHL, UPS, FedEx, USPS |
| Standard Shipping (10-15 business days) | $79.99 & up | $2.99 | Post Office, EMS, etc. |
| Standard Shipping (10-15 business days) | $0 - $79.99 | $6.99 | Post Office, EMS, etc. |
Other Countries
| Shipping Method | Order Amount | Cost | Carriers |
|---|---|---|---|
| Expedited Shipping (5-8 business days) | $150 & up | $12.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-8 business days) | $90 - $149.99 | $12.99 | DHL, UPS, FedEx, USPS |
| Expedited Shipping (5-8 business days) | $0 - $89.99 | $12.99 | DHL, UPS, FedEx, USPS |
| Standard Shipping (10-15 business days) | $79.99 & up | $2.99 | Post Office, EMS, etc. |
| Standard Shipping (10-15 business days) | $0 - $79.99 | $6.99 | Post Office, EMS, etc. |
Important Notes
- Shipping times may be longer during public holidays due to limited courier and manufacturer operations. While we cannot control this, we will do our best to minimize delays.
- If you need to modify an order, it may affect shipping costs or discount eligibility. Customer service will confirm changes before proceeding.
Helpful Shipping Tips
✅ Provide Accurate Information: Ensure your email, shipping address, and mobile number are correct to avoid delivery issues.
✅ No Compensation for Incomplete Info: We cannot reimburse orders with missing mobile numbers or incorrect details.
✅ Express Shipping Restrictions: We cannot deliver to P.O. Boxes or BFPO addresses. Please include full details, such as apartment/unit numbers. Extra fees or delivery failures due to incomplete addresses will not be covered by Solidus Market.
Taxes & Duties
Customs & Import Taxes
All items are shipped duty unpaid, meaning customs charges may apply depending on your country’s regulations and shipping method. Please check with your local customs office for details.
Customs agencies regulate shipments entering a country. Any duties, taxes, or clearance fees are the buyer’s responsibility. Some countries may exempt goods below a certain value, but regulations vary.
We cannot provide tax advice for each country, so please research your local import policies before placing an order. If customs duties apply, they must be paid to the courier upon delivery.
If you're sending a gift or drop-shipping, inform the recipient about potential customs fees.
Order Tracking
Tracking numbers may take a few days to become active. If your tracking details are unavailable, please check again later. Rest assured, estimated delivery times remain valid regardless of tracking updates.
Track Your Order Here:
📦 US Orders: https://www.17track.net/en
📦 International Orders: http://smartparcel.gotoubi.com/
For added security, we recommend purchasing shipping insurance at checkout to protect against potential delivery issues.
Need Assistance?
For any shipping-related inquiries, feel free to contact us:
📧 Email: support@solidusmarket.com